Helpful Money Management Resources & Links
for Australia
Addictions
Aged Care
Banking
Bankruptcy
Cars
CentreLink (Social Security)
Contracts and Consumer Issues
Credit
Employment Concerns
Financial Counselling and Budgeting
Gambling (addictions)
Housing
Insurance
Investment
Legal Matters
Small Business
Superannuation
Taxation
Traffic Offences
Relationships/Family Matters
Wills
Addictions / Gambling
Break Even G-Line 1800 622 112 (Freecall Vic, Tas, W.A.)
1800 633 635 (Freecall NSW)
1800 060 757 (Freecall S.A.)
ACT and NSW
Alcohol and Drug Program (02) 6205 4545 (24hrs)
(02) 6205 1323 (office hours)
Queensland
Alcohol and Drug Information Service (07) 3236 2414 or
1800 177 833 (country freecall)
Northern Territory
Northern Territory Community Services (08) 8981 8030 or
1800 629 683 (country freecall)
South Australia
Alcohol and Drug Information Services 131 340
Tasmania
Alcohol and Drug Information Services 1800 811 994
Victoria
Australian Drug Foundation (03) 9278 8100
Drug and Alcohol Helpline (03) 131 570
Gamblers Anonymous (03) 9696 6108
Western Australia
Alcohol and Drug Information Service (08) 9442 5000 or
1800 198 024 (country Freecall)
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Aged Care
Aged Care Website www.ageing.health.gov.au/
The Commonwealth Dept of Health & Family Services
1800 020 103
National Aged Care Information Line - 1800 500 853
Council on the Ageing Australia (03) 9820 2655
National Aged Care Information Line 1800 500 853
ACT
Council on the Ageing (02) 6282 3777
Seniors Card Information (02) 6205 0518
Veteran Affairs (02) 6289 1111 or
1800 026 185 (country freecall)
NSW
Dept of Veterans Affairs, Tel (02) 9213 7777 or
1800 257 251
Council on the Aging (02) 9299 4100 or 1800 449 102.
Seniors Card Information (02) 9502 3754.
Queensland
Dept of Veterans Affairs (07) 3223 8333 or
1800 113 304 (Qld only)
Council on the Aging (07) 3256 6766
Seniors Card Information: (07) 3224 2788
Northern Territory
Dept of Veterans Affairs (08) 8927 0044
Council on the Aging (08) 8948 1511
South Australia
Dept of Veterans Affairs (08) 8213 2611 or 1800 113 304
Council on the Aging (08) 8232 0422
Seniors Card Information (08) 8226 7200
Tasmania
Dept of Veterans Affairs (03) 6221 6666 or 1800 113 304.
Council on the Aging (03) 6228 1897.
Seniors Card Information (03) 6233 4532.
Victoria
Dept of Veterans Affairs (03) 9284 6000 or 1800 113 304.
Council on the Aging (03) 9654 4443 or
1800 136 381 (Vic only).
Seniors Card Information (03) 9616 8241
Western Australia
Dept of Veterans Affairs (08) 9366 8222 or 1800 113 304.
Council on the Aging (08) 9321 2133.
Seniors Card Information (08) 9220 0111
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Banking
Australian Banking Industry Ombudsman (03) 9349 9999 (Vic) or
1800 337 444 (all other states).
Bankruptcy
ACT
CARE Credit & Debt Counselling Service (02) 6257 1788.
The Insolvency and Trustee Service of Australia (ITSA)
(02) 6250 6994
NSW
Financial Counselling Association (NSW) (02) 9858 1377.
The Insolvency and Trustee Service of Australia (ITSA)
(02) 9581 7822.
Queensland
Financial Counsellors Association (Qld) 07) 3029 3622.
The Insolvency and Trustee Service of Australia (ITSA)
(07) 3360 5444
Northern Territory
Somerville Community Services Inc. (08) 8945 1533.
The Insolvency and Trustee Service of Australia (ITSA)
(08) 8943 1450
South Australia
South Australian Financial Counselling Association
(08) 8362 1199
The Insolvency and Trustee Service of Australia (ITSA)
(08) 8205 4295
Tasmania
Anglicare Financial Counselling Service (Hobart)
(03) 6224 3510
Anglicare Financial Counselling Service (Launceston)
(03) 6223 4595
The Insolvency and Trustee Service of Australia (ITSA)
(03) 6221 7777
Victoria
The Financial and Consumer Rights Council (FCRC)
(03) 9614 5433 or Toll Free 1800 134 139
The Insolvency and Trustee Service of Australia (ITSA)
(03) 9272 4800.
Western Australia
Financial Counsellors Association of Western Australia
(08) 9398 1466.
The Insolvency and Trustee Service of Australia (ITSA)
(08) 9268 1222.
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Cars
ACT and NSW
NRMA (02) 13 2132.
Register of Encumbered Vehicles Service (REVS)
(02) 9600 0022.
Queensland
RACQ 131 905
Motor Vehicles Securities Register (07) 3246 1599.
Northern Territory
AANT, MLC Building (08) 8981 3837.
South Australia
RAA (08) 8202 4600.
Vehicles Securities Register (08) 8232 0800.
Tasmania
RACT (03) 6232 6300.
Vehicle Security Register (03) 6233 5201.
Victoria
RACV (03) 9790 2211.
Vehicle Securities Register (03) 9348 1222
Western Australia
RAC of WA (09) 421 4000.
Register of Encumbered Vehicles Service (REVS)
(09) 222 0711
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CentreLink / Social Security
For the location of your local Centrelink office,
phone 13 1021 or visit www.centrelink.gov.au
Centrelink: Pensions and benefits, call 13 2300
Family Hotline 13 1305.
Youth Allowance 13 2490
Newstart Allowance 13 2490
For information in languages other than English, 13 1202.
ACT
Social Security Appeals Tribunal 1800 041 514
Welfare Rights and Legal Centre (02) 6247 2177
NSW
Welfare Rights Centre (02) 9211 5300 or
1800 226 028 (country freecall)
Queensland
Social Security Appeals Tribunal (07) 3229 5005.
Welfare Rights Centre (07) 3864 8511
Welfare Rights, Townsville Community Legal Service (07) 4721 5511
Northern Territory
Welfare Rights, Darwin Community Legal Centre
(08) 8941 3394
South Australia
Welfare Rights Centre (08) 8226 4123
Tasmania
Hobart Welfare Rights Advocacy service (03) 6223 2500 or
1800 232 500 (country freecall)
Welfare Rights, Launceston Community Legal Centre (03) 6334 1577 or
1800 066 019 (country freecall)
Victoria
Welfare Rights Unit (03) 9416 1111.
For emergency support, contact the Emergency Relief Worker at the
Victorian Council of Social Service (03) 9654 5649.
Western Australia
Welfare Rights and Advocacy Service (08) 9328 1751
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Contracts and Consumer Issues
ACT
Consumer Affairs Bureau (02) 6207 0400
CARE Credit and Debt Counselling Service (02) 6257 1788
NSW
Consumer Credit Legal Centre (02) 9212 4111 or 1800 247 890
(country freecall)
Dept of Fair Trading (02) 9895 0111
Queensland
Office of Fair Trading (07) 3246 1500
Small Claims Tribunal (07) 3247 4578
Northern Territory
Anglicare (08) 8948 2700
Office of Consumer Affairs and Fair Trading (Alice Springs)
(08) 8952 5883
Office of Consumer Affairs and Fair Trading (Darwin)
(08) 8999 5184 or 1800 019 319
South Australia
Office of Consumer and Business Affairs (08) 8204 9777
(Outside Adelaide call 13 1882)
Tasmania
Office of Consumer Affairs (03) 6233 4567
Victoria
Consumer Credit Legal Service (03) 9670 5088
Consumer Law Centre (03) 9629 6300
Credit Line Help (03) 9602 3800
Energy Industry Ombudsman 1800 500 509
Financial and Consumer Rights Council (03) 9614 5433
Office of Fair Trading and Business Affairs (03) 9627 6000
Western Australia
Ministry of Fair Trading (08) 9222 0666 or 1800 199 117 (country
freecall)
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Credit
Credit Reference Association of Australia (CRAA)
(02) 9464 6000
ACT
Consumer Affairs Bureau (02) 6207 0400
CARE Credit & Debt Counselling Service (02) 6257 1788
NSW
Dept of Fair Trading Service Centre (02) 9286 0006
Credit Line (02) 9951 5544 or 1800 808 488
Queensland
Lifeline (07)3252 1213
Credit Line (07)3252 7086
Northern Territory
Office of Consumer Affairs and Fair Trading (08) 8999 5184
or 1800 019 319
South Australia
Office of Consumer and Business Affairs (08) 8204 9777
Tasmania
Office of Consumer Affairs (03) 6233 4567
Anglicare Financial Counselling Service (03) 6223 4595
Victoria
Office of Fair Trading and Business Affairs (03) 9627 6000
Credit Helpline (03) 9602 3800 or Toll Free 1800 803 800
Financial & Consumer Rights Council (03) 9614 5433
Western Australia
Ministry of Fair Trading (08) 9222 0666 or 1800 199 117
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Employment Concerns
For the location of your local Centrelink office,
phone 13 1021 or visit www.centrelink.gov.au
Centrelink: Pensions and benefits, call 13 2300
Dept of Workplace Relations and Small business 1300 363 264
Australian Job Search www.jobsearch.deetya.gov.au
Victoria
Job Watch (03) 9662 1933 or 1800 331 617 (country freecall)
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Financial Counselling and
Budgeting
ACT
CARE Credit and Debt Counselling Service (02) 6257 1788
NSW
Credit Line (02) 9951 5544 or 1800 808 488
Financial Counselling Association (02) 9858 1377
Salvation Army Money Care (02) 9299 6744
Queensland
Financial Counsellors Association (07) 3029 3622
Financial Counselling Services (07) 3257 1957
Northern Territory
Anglicare (08) 8948 2700
South Australia
Financial Counselling Association (08) 8362 1199
Tasmania
Anglicare Financial Counselling Services (Hobart)
(03) 6224 3510
Anglicare Financial Counselling Services (Launceston)
(03) 6223 4595
Victoria
The Financial and Consumer Rights Council (03) 9614 5433 or 1800 134
139 (country freecall)
Credit Helpline (03) 9602 3800 or 1800 803 800
Western Australia
Financial Counsellors Resource Project of Western Australia
(08) 9221 2411
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Housing
ACT
Consumer Affairs office (02) 6207 0400.
Real Estate Institute of Australia (02) 6282 4277
Tenants Advice Service (02) 6247 2011
Tenants Union (02) 6247 1026
NSW
Renting Service of the Dept of Fair Trading (02) 9377 9100 or
Toll Free 1800 451 301
Tenants Union of NSW (02) 9251 6590
Queensland
Consumer Affairs (07) 3246 1500.
Queensland Tenants Union (07) 3257 1108 or 1800 177 761 (country
freecall)
Northern Territory
Anglicare (08) 8948 2700
South Australia
Tenants Landlords Rights Office, Consumer Affairs (08) 204 9544
Shelter (08) 8223 2555
Tasmania
Tenants Union of Tasmania (03) 6223 2641
Victoria
Residential Tenancies Office, Office of Fair Trading and Business
Affairs (03) 9627 6222 or 1800 136 716.
The Tenants Union of Victoria (03) 9416 2577
Archicentre Architects' Advisory Service (03) 9819 4577
Western Australia
Tenants Union (08) 9211 9499
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Insurance
The Private Health Insurance Complaints Commissioner, an
independent body set up to handle inquiries and complaints about
health insurance, is based in Sydney but can be accessed
Australia-wide on a toll-free number: 1800 640 695.
The Life Insurance Complaints Service 1800 335 405
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Investment
The Australian Securities and Investment Commission Infoline 1300
300 630.
Centrelink Pension Enquiry Line 13 2300.
The Australian Pensioners' and Superannuants' Federation (02) 9281
4566.
NICRI (02) 6281 5744, Freecall 1800 020 110
Australian Pensioners' and Superannuants' Federation (AP&SF)
(02) 9281 4566.
Australian Stock Exchange Customer Service Line 1300 300 279
The Financial Planning Association of Australia
ACT (02) 6260 4567
NSW (02) 9299 8300
QLD (07) 3839 2427
SA (08) 8373 3936
TAS (03) 9224 8855
VIC (03) 9614 2289
WA (08) 9226 0168
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Legal Matters / Wills
National association of Community Legal Centres
(02) 9264 9595
ACT
Consumer Credit Legal Service (CARE) (02) 6257 1788
Women's Legal Centre (02) 6257 4499 or 1800 634 669
NSW
Aboriginal Women's Legal resource Centre (02) 9569 3847 or 1800 686
587
Legal Service Commissioner (02) 9377 1800
Women's Legal Resources Centre (02) 9637 4597 or 1800 801 501
Queensland
Central Queensland Community Legal Service (07) 4922 1200 or 1800
628 908
Gold Coast Community Legal Advice Centre (07) 5536 9777
North Queensland Women's Legal Service (07) 4041 0066
Queensland Association of Independent Legal Services (QAILS) (07)
329 8749
Women's Legal Centre (07) 3392 0670 or 1800 677 278
Northern Territory
Central Australian Women's Legal Service (08) 8952 4055
Darwin Community Legal Service (08) 8941 3394
Top End Women's Legal Service (08) 8941 9989
South Australia
South Australian Council of Community Legal Centres
(08) 8362 1199
Women's Legal Service (08) 8221 5553 or 1800 816 349
Tasmania
Hobart Community Legal Service/Women's Legal Service (03) 6223 2500
or 1800 682 468
Launceston Community Legal Centre (03) 6334 1577 or 1800 066 019
Victoria
The Legal Aid Commission of Victoria will provide an hour of FREE
consultation on legal issues (03) 9607 0234.
The Law Institute of Victoria (03) 9607 9311
Legal Ombudsman (03) 9642 0655 or 1800 357 772
Federation of Community Legal Services on (03) 9602 4949
Western Australia
Gosnells Community Legal Service (08) 9398 1466
Office of the Public Advocate (08) 9278 7300 or
1800 191 009
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Small Business
ACT
Dept of Fair Trading (02) 6299 3433
NSW
Queensland Small Business Corporation (07) 3834 6789
Queensland
Office of Small Business (02) 9242 6700
Northern Territory
Small Business Advisory Service (08) 8999 7916 or 1800 193 111
South Australia
The Business Centre (08) 8233 4600 or 1800 188 018
Tasmania
Small Business Service (03) 6233 5712.
Victoria
Small Business Development Corporation (03) 9651 9888 or 1800 136
034
Western Australia
Small Business Development Corporation (08) 9220 0222 or 1800 093
340
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Superannuation
Commonwealth Superannuation Administration (02) 6252 7911
Australian Tax Office Superannuation Hotline 13 1020
NICRI (National Information Centre on Retirement Investments Inc.
(02) 6281 5744 or Freecall 1800 020 110.
Superannuation Complaints Tribunal 13 1434
The Lost Members Register's Help Line (helps people find 'lost'
superannuation money) 13 1020.
The Insurance and Superannuation Commission 13 1060
The Australian Tax Office Superannuation Helpline 13 1020
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Taxation
The ATO operate enquiry lines:
Deeming Hotline 132 300.
Fringe Benefits tax 133 328.
Income Tax 132 861.
PAYE 132 866
Superannuation Helpline 131 020
Tax Help 132 861
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Traffic Offences
National Association of Community Legal Centres (02) 9264 9595
ACT
Legal Aid Commission (02) 6243 3411.
NSW
Court Support Scheme (02) 9564 2722
Inner City Legal Centre (02) 9332 1966
Legal Aid Commission (02) 9219 5000
Queensland
Legal Aid Commission (02) 6243 3411
Northern Territory
Legal Aid Commission (08) 8999 3000 or 1800 809 616
South Australia
Legal Services Commission (08) 8205
Tasmania
Legal Aid Commission (03) 6230 0900
Victoria
Victoria Legal Aid (03) 9269 0234 or 1800 677 402
Western Australia
Fines Enforcement Registry (08) 9235 0235
Legal Aid (08) 9261 6200 or 1800 809 616
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Relationships / Family Matters
For the location of your local Centrelink office,
phone 13 1021 or visit www.centrelink.gov.au
Centrelink: Pensions and benefits, call 13 2300
Family Hotline 13 1305.
Youth Allowance 13 2490
Newstart Allowance 13 2490
For information in languages other than English, 13 1202.
Child Support Agency Complaints Service 13 1272 or 13 1107
Child Support Review Office 13 1141
Dept of Health and Family Services 1800 020 103
ACT
the Home and Community Care Program (02) 6207 1122
Parent Support Line (02) 6278 3995
Relationships Australia (02) 6281 3600
NSW
Parent line 13 2055
Relationships Australia (02) 9418 8800
Queensland
Lifeline (07) 3252 1213
Parentline 1300 301 300
Relationships Australia (07) 3839 9144
Northern Territory
Relationships Australia (08) 8981 6676
South Australia
Parent Helpline 1300 364 100
Relationships Australia (08) 8223 4566
Tasmania
Parents Informati0n Telephone Assistance Service 1800 808 178
Victoria
Lifeline (24 hrs) 13 1114 or (03) 9662 1000
Parentline 13 2289
Relationships Australia (03) 9853 5354
Women's Housing Outreach and Support Services (03) 9355 8850
Western Australia
Family Helpline 1800 643 000
Parenting Line (08) 9272 1466
Relationships Australia (08) 9470 5109
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