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From 1 January 2003, as a result of recent reforms
introduced by the Reserve Bank, merchants such as shop
keepers, trades people, utility and other providers
have had the right to charge a fee for accepting
payment by credit card. Previously merchants had
to pay their bank for each credit card payment but
were enable to recover the cost from consumers who pay
by way of credit card. (This fee varies between banks
but is usually between 2 and 5 per cent.)
Recent media reports indicate that few businesses
have decided to pass on these costs to customers, with
most adopting a wait-and-see approach. The size of the
business may be a factor, for example, Caltex has
indicated that their owned service stations will not
charge the fee, whereas independently owned Caltex
services stations, working on smaller margins, might
charge the fee.
I do not believe the Reserve Bank has considered
all the implications of this reform for the consumer,
despite spending three years reviewing the operation
of credit card schemes in Australia. In my opinion,
all traders will be adding this fee within twelve (12)
months. After all, they are in business to make money.
This means that, once again, consumers will be ‘ripped
off’. This surcharge will have already been factored
in as a normal operating expense of the business, that
is, when a trader prices items for sale, all on-costs
(rent, power, rates, salaries, bank charges and so on)
are included as a percentage added to his cost price. Therefore,
in theory, traders that impose a credit card service
fee on customers should firstly reduce the selling
price of their stock by the amount previously added to
compensate for the bank charges.
I predict that no traders will do so. Instead, the
customer will be paying twice for the convenience of
using a credit card – a ‘double whammy’, in
effect. Also, as there is no cap on the amount that
can be charged as a credit card ‘service fee’,
merchants are able to profit further by imposing a
higher ‘service fee’ on the customer than the
merchant pays to the bank. In fact, the Reserve Bank
has already received a complaint from a woman who
booked theatre tickets on her credit card and was
charged an additional $2.70 per ticket.
Questions that have not yet been answered are:
- Which credit law ensures that this sort of
over-charging does not happen?
- Does ASIC or the Reserve Bank have any power to
ensure that merchants adhere to honest and fair
practices with regard to credit card service fees?
Customers can avoid the surcharge by paying cash,
but even this method of payment can affect the normal
person or household. For example, credit card payments
increase our frequent flyer points, which does not
happen with cash payments. However, the money saved by
not paying the credit card surcharge could go towards
purchasing a flight for cash. An increase in cash
transactions has further implications, for example,
for taxation (creating more opportunities for ‘black
market’ activity) and crime rates (thieves are more
inclined to steal where cash is kept on premises).
Those most affected will be the people who operate
their mortgage as a home equity loan. (A Home Equity
Loan is when all your income is deposited onto your
mortgage and all purchases are bought on the credit
card, which is paid out at the end of the month.)
Paying an extra 4 per cent to use a credit card will
mean that the interest rate on the home loan will
increase by this percentage; this also means interest
is incurred even if the card is paid out before the
due date.
The same applies to our everyday use of credit
cards. If we already pay up to 16 per cent interest if
the card is not paid out at the end of the month, then
a 4 per cent surcharge is added, and the added
interest on this 4 per cent … sounds scary, doesn’t
it?
For Credit Card Surcharging
Information:
ASIC Infoline 1300 300 630, website: www.asic.gov.au
ACCC Infocentre Infoline: 1300 302 502,
Website: www.accc.gov.au
Paul Talbot, Manager, Media Office, Reserve Bank
of Australia (02) 9551 9720 |